Frequently asked questions.
A few quick answers about shopping, selling, payments, and downloads on Yehullu.
How do I buy a digital product?
Create or sign in to a buyer account, add products to your bag, and continue to checkout. Choose one of the payment methods shown and follow the instructions.
Which payment methods can I use?
Checkout currently supports Telebirr, CBE Birr, and direct bank transfer. These are manual payments: send the displayed ETB amount to the listed destination and enter the payment reference. Yehullu does not currently process payments through provider APIs.
When can I download my purchase?
An administrator reviews the payment reference. Once the order is marked paid, sign in and open Your account to find secure download links. If the payment is still pending, please allow time for review.
Why are prices shown in ETB and USD?
Sellers enter prices in ETB. Yehullu displays a USD equivalent using the exchange rate configured by the marketplace administrator. The ETB amount is the checkout amount; confirm the displayed payment total before sending money.
How do I become a seller?
Create an account as a seller, open Seller studio, and submit your product details and digital file. Products are reviewed before they are published.
How does seller commission and payout work?
The marketplace administrator configures the commission rate. Contact Yehullu through the contact page for the current seller terms and payout process before listing products.
Can I get a refund for a digital download?
Because digital files may be delivered immediately after payment confirmation, contact support as soon as possible if you paid by mistake, cannot access a file, or received the wrong item. Your rights under applicable consumer law are not limited by this help answer.
What if my download does not work?
Sign in and retry from Your account. If the file is still unavailable or appears damaged, send support your order code and product name using the contact page. Do not send your password or payment PIN.
How can I contact Yehullu?
Use the contact page to send a message. Do not include passwords, payment PINs, or full financial account credentials.